IMPORTANT POLICIES

Reservation and Cancellation Policies

Reservation Policy:

  • All of our outdoor adventure activities require reservations. NO Walk-ins, please.
  • Full payment is required to guarantee all reservations
  • Please arrive at your scheduled meet time and location to allow for the right amount of time to check in for your trip, preparing to get on the river, safety instruction, etc. If you arrive after your meeting time, even if it is at no fault of your own, and we do not have sufficient time to prepare you for your scheduled trip, you will not be able to participate and you will not be issued a refund or rescheduled on a later trip.
  • Weather is not a cause for cancellation since our trips run rain or shine.

You will be emailed a confirmation email, please review it and double check your trip date, time, meeting location and number of participants.

MAD Adventures cannot be held responsible and will not issue refunds for personal inconveniences, health related issues, family emergencies, injuries, road conditions, public transportation delays, traffic jams, or inclement weather. When you make your reservation we are reserving a space for you and now turning away other potential guests.

Group Size Of 10+ People:

Group size of 10 or more: Everyone in the group receives a 10% discount. Group must make one single reservation as a group to receive discount.

Groups are subject to same “Cancelation and Refund” policy as all other clients, find below.

Organizational Groups:

Are you looking to book a trip for your business or organization? Call us at 970-726-5290 to see how we may best accommodate your trip with us.

Cancellation Policy:

If you must cancel your reservation or reduce your number of participants, and we are notified at least 48 hours prior to your scheduled meet time, we will refund your payment less 15%. If you cancel for any reason and we are notified less than 48 hours prior to your scheduled meet time, we cannot refund any portion of the payment. All sales inside 48 hours are final and non-refundable for any reason.